Call center solutions

If you require the ability to measure and manage your performance with regards to voice communications, or if you need to automate certain business processes, you will definitely benefit from our call centre solutions.

Our solutions can be tailor made to suit your industry-specific ecosystem, so if one of our solutions offers doesn’t match up with your requirements, feel free to speak to us about a custom alternative.

Nimbus Telecom’s call centre solutions include but are not limited to:

  • Inbound enquiries and outbound contacts by phone
  • Interactive Voice Response (IVR)
  • Real-time monitoring
  • CRM application integration
  • Call recording

Call management / Reporting

Do you require a reduction in your call costs? The most effective way to do this is to implement a Telephone Management System, also known as a TMS solution. Essentially, a TMS is a call tracker that can provide detailed call reports including the following: organisation, branch, department, user, extension or pin code cost per call. The TMS is able to alert management of abuse and reports can be scheduled to be sent via email automatically. In our experience, when users calls are being monitored there is an average call cost reduction of 30%. Speak to us about call centre management to find out more.